Parents Information: CLIENT GRIEVANCE POLICY
We hope that all of our families are satisfied with the care and education that their children receive at our center. However, we realize that there may be times when parents have concerns and we encourage parents to bring concerns to the attention of administrated staff. In the event that a family has a complaint which cannot be resolved with their child’s teacher or an administrator, the following steps should be taken:
1. Please submit a written complaint to the Director. Complaints may also be emailed to firstname.lastname@example.org. You will receive a response within five business days.
2. If you are dissatisfied with the response, you may then request a hearing before the Board of Directors by contacting the Chairman of the Board. The center will give you the necessary information to do this. The Board of Directors or their representative will meet with you within thirty days of receipt of your notice to the Chairman and will take action on the matter within ten days.
3. In accordance with U.S. Department of Agriculture, Food and Nutrition Service Instruction 113.4, the Tennessee Department of Human Services provides a grievance procedure in the event a person believes he/she or their children have been discriminated against and/or denied benefits on the basis of race, color, national origin, gender, age or disability in the Child and Adult Care Food Program or Summer Food Service Program. All complaints, written or verbal, alleging discrimination on the basis of race, color, national origin, gender, age or disability shall be processed within ninety (90) days. Complaint forms are available at www.ocio.usda.gov.