Parents Information: CLIENT GRIEVANCE POLICY

In the event of complaint or dissatisfaction on the part of the parent or legal guardian, they may initiate action by the following Grievance Procedure:

1. Contact the Director with your complaint in writing.  You will receive some type of written action within ten days.

2. If you are dissatisfied with the action taken within this ten-day period, the parent may then request a hearing before the Board of Directors by contacting the Chairman of the Board.  The center will give you the necessary information to do this.  The Board of Directors or their representative will meet with you within thirty days of receipt of your notice to the Chairman and will take action on the matter within ten days.

3. In accordance with U.S. Department of Agriculture, Food and Nutrition Service Instruction 113.4, the Tennessee Department of Human Services         

provides a grievance procedure in the event a person believes he/she or their children have been discriminated against and/or denied benefits on the basis of race, color, national origin, gender, age or disability in the Child and Adult Care Food Program or Summer Food Service Program. All complaints, written or verbal, alleging discrimination on the basis of race, color, national origin, gender, age or disability shall be processed within ninety (90) days.  Complaint forms are available at www.ocio.usda.gov.